We will do our best not to cancel or rearrange your appointments and to run to time. We really appreciate you doing the same. 

OUR CANCELLATION POLICY 

We understand that sometimes you may have to cancel or reschedule an appointment. Please give us at least 48 hours’ notice, otherwise a cancellation / no show fee of up to 50% of the cost of your service or treatment will be charged. 

We will take your payment details to secure a deposit at the time of booking an appointment with us. It is very difficult to fill appointments at short notice, but if we do we will not charge you a cancellation no / show fee. If you need to cancel before 48 hours period, please give us a call or use our online booking system. Please don’t text, email or put a message on social media. On expiry of this period, no changes can be made. A cancellation / no show fee will be deducted from your deposit or added to your next bill. 

If you book your appointment within 48 hours period, please be mindful that you cannot cancel or reschedule it. A cancellation / no show fee of up to 50% of the cost of your service or treatment will be charged. 

Prepaid course appointments are deemed to be used and can not be rescheduled if cancelled within 48 hours prior to the scheduled appointment.

Loyalty card bonus appointments will be invalidated for no shows on scheduled appointments or when less than 48 hours notice for cancellation or rescheduling is provided.

PAYMENT DETAILS 

Before we take your payment details to cover a cancellation charge or a deposit or advance payment, we will confirm: 

• The service or treatment you have booked.
• The total price (including any taxes) of the service or treatment booked or how the price will be calculated if an exact price cannot be given. 
• The time and date of the appointment. 

DEPOSITS 

A deposit of 25% of the cost of your service or treatment will be charged every time you book an appointment with us.

A deposit of 50% of the cost of your service or treatment will be charged, if you:

• are a new client; or
• cancel or no show for multiple appointments (2 and more), or
• are booking for an appointment lasting more than 60 min or longer as well as any appointment value estimated to be over £100 or for a series of appointments. 

The deposit will be taken when you book your appointment and will be taken off your bill when you pay for the service or treatment you have received. 

The deposit will be fully refunded if you cancel, as long as you give us at least 48 hours’ notice. If you give us less than 48 hours’ notice but we are able to fill the appointment, we will either refund the deposit or put it towards the cost of your next appointment. 

The deposit will be fully refunded if a service or treatment is unsuitable for you or cannot be provided for any reason. 

KEEPING TO TIME 

If you are running late please do let us know by phone, we will do our best to fit you in, but we may not be able to provide the full service or treatment. 

We might not be able to accommodate you on your booked appointment if you are more than 15 minutes late. Being more than 30 minutes late automatically cancels your appointment.

Failing to show up for your scheduled appointment or being late more than 30 min for an appointment 2 times can result in you being blacklisted and we might prevent you from making future bookings.

Thank you.

VA Salon Management Team