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020 7476 3272 / 07413 241 860

 

SALON ETIQUETTE & CANCELLATION POLICY

We hope that you will take a look at this salon etiquette & cancellation policy beforehand.

It is best if you arrive in good time before your booked appointment. This ensures that your treatment starts and finishes on time and that you are able to enjoy our services to the full for a calming and relaxing experience.

If you have allergies or are pregnant or a health condition that we need to know about, please tell us when booking. We are not responsible for possible allergic reactions caused by the products used in treatments. Therefore, skin test required at least 48 hours before any colour (tinting) services for new colour clients.

On arrival, please check the times of your pre-booked treatments. At the same time, you can ask about any other available treatment times. Our expert staff will be happy to help with any questions.

We recommend booking your treatments in good time beforehand.

We value your time and we hope you value ours, so we require 24 hours notice for a cancellation or appointment change. Giving notice will help us re-schedule your service to a more convenient time.

Salon requires advanced payment of 25% of multiple appointments (2 and more), for an appointment of 60 minutes or longer as well as any appointment value estimated to be over £100 in order to secure the appointment. All of our lovely new clients may be asked to provide a 25% deposit to secure the first booking with us. In both cases, the advanced payment has to be made at the time of the booking of the appointment. The deposit will be taken off your final bill in the salon. Should 24 hours’ notice not be given to cancel an appointment, VA Salon reserves the right to not refund the deposit payment.

All returning clients who fail to turn up for an appointment as well as clients with a history of missing past appointments will be required to pay a deposit for their next service.

If you do not follow this policy any deposits paid will not be redeemable, for existing clients 25% of the amount of your services will be added to your next bill regardless if a replacement reservation is made. If you have chosen to pay in advance, we will refund 75% for cancellations made with less than 24 hours notice.

If you’re running late please do let us know by phone, we’ll try to be flexible. We might not be able to accommodate you on your booked appointment if you are more than 15 minutes late. Being more than 30 minutes late automatically cancels your appointment.

Prepaid course appointments are deemed to be used and can not be reschedule if canceled within 24 hours prior to the scheduled appointment.

Loyalty card bonus appointments will be invalidated for no shows on scheduled appointments or when less than 24 hours notice for cancellation or re-scheduling is provided.

Failing to show up for your scheduled appointment or being late more than 30 min for an appointment 3 times can result in you being blacklisted and we might prevent you from making future bookings.

Thank you.

Kind regards,
VA Salon

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