CLIENT INFORMATION SHEET

Permanent & Semi-Permanent Colour (Hair and Eye Treatments), Lightening Services, Tinting, Lamination and Eyelash Extensions.

NEW AND RETURNING CLIENTS

This information applies if you are having any of the following treatments: a permanent colour, semi-permanent colour, or lightening service — including colour or lightening product highlights and bleach — applied to the hair on your head or to any other area of the body (for example, eyebrows, eyelashes or beards); eyelash extensions; eyebrow or eyelash tinting; or eyebrow or eyelash lamination.

While the vast majority of people who have these treatments experience no problems, a small number have the potential to develop an allergy to certain ingredients used in hair dyes, tints, lamination products or lash adhesives. The use of these products is strictly regulated, and their ingredients are approved for use in the UK, the EU and across the world. However, an allergy can develop over time, so it is possible to have a reaction even if you have never had one before.

As a professionally run salon, your safety is our priority. We will always carry out an allergy alert (patch) test for new clients aged 16 or over,* even if you have had the treatment previously.

A patch test is required before all of the following services: permanent and semi-permanent colour and lightening; eyebrow and eyelash tinting; eyebrow and eyelash lamination; and eyelash extensions.

Patch tests must be carried out at least 48 hours before your appointment. Simply pop in, and a member of our team will be happy to assist you. Please note that arranging a patch test is the client’s responsibility. We will be unable to perform the treatment without one, and a cancellation fee may apply as a result.

We will also carry out the relevant industry tests for all new clients, and for existing clients wishing to have a different chemical service such as colouring, bleaching or lightening. These tests assess the condition of your hair, the compatibility of any previous products or services, and help us confirm the likely outcome of your treatment. A test cutting and strand test may be recommended, as this is the most effective way of establishing how the end result will look and feel without putting your hair at risk.

We will ask you to answer the questions in the following section and to sign a Consultation, Allergy Alert and Industry Tests Record Card, confirming that you have answered them to the best of your knowledge. Your stylist or therapist will also sign the record and confirm whether a patch test or other industry tests are required before the service can go ahead.

We ask all new and existing clients for consent to retain their treatment records for six years, for their safety.

If you experience a reaction to any treatment or to a patch test, you must seek medical advice.

*Manufacturers advise that these products must not be used on anyone under the age of 16. Regrettably, we are therefore unable to provide these services for this age group.

Thank you!

VA Salon Management Team

CONSULTATION, ALLERGY ALERT AND INDUSTRY TESTS RECORD CARD QUESTIONS

The following questions will be asked each time you have one of the treatments listed above (colour, highlights, tinting) to help your stylist or therapist determine whether a patch test is required.

Questions for clients

Q1 Are you under 16?*

Q2 Have you ever had an allergic reaction to hair colour or brow/lash tinting?*

Q3 Have you got any signs of skin irritation or sensitivity eg: itching, burning, redness etc?*

Q4 Have you had any type of skin tattoo, including a temporary ‘black henna’ tattoo or permanent make-up, since your last colour service?

Q5 Have you developed an allergic reaction to any type of temporary tattoo or permanent make-up? 

Q6 Is this the first time you have had your colour service in VA Salon?

Q7 Is it more than 6 months since you had your last colour (self or professional)?

Q8 Is it more than 6 months since you last had an allergy alert test?

Q9 Have you had an allergic reaction to any products except hair colour or brow/lash tinting since your last colour?

Q10 Have you had Coronavirus or any change in your medical conditions since your last colour service?

Q11  Have you coloured your hair at home since your last colour/tinting appointment?

Q12 Are you changing brand, brand product range or service? Check with your stylist or therapist to confirm. 

*Sorry, we can’t provide colour services for under 16s (question 1). For your own protection if the answer to questions 2, 3 or 5 is yes, we can’t provide you with a colour service. We recommend that you seek advice from your GP or dermatologist, who will need to provide written consent for us to provide you with colour services in future. 

If the answer to questions 4,6,7,8,9,10,11 and 12 is yes, your stylist/therapist will arrange an allergy alert test to be done at least 48 hours in advance of your colour service.